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Refund/Return Policy

We understand at times there may be unforseen issues or concerns with your purchase from us.  We're always available using the contact form on our website or by calling us at 208-344-8266 (9 am - 4 pm US Mountain Time, Monday to Friday).  Your satisfaction is important to us - we will do our best to make your experience a positive one.

Obtainium Science and Surplus does not accept returns without an RMA (return merchandise authorization) being issued.

  • Items sold As Is or For Parts / Repair are sold with no guarantees or warranty and are not accepted for returns.
  • Items sold New or Used come with a 30 day return policy (from the day of receipt) unless otherwise noted in item description.

Please carefully read the item description before your purchase - there may be important conditions to note.  It is the buyer's responsibility to understand terms and conditions before purchase.

 

The RMA Process

RMAs for defects or misrepresented item, a call tag will be issued with our shipper.

For all other RMAs, you will be responsible for the cost of shipping the item back to our warehouse.

Items returned must be in the original condition it was received - including boxes, manuals, packaging, accessories, etc.  Package must be insured and packed appropriately to ensure safe return.

Your RMA will be inspected when received and you will be notified if there are any discrepancies.

 

The Refund Process

  • For RMAs requested within the 30 day return policy, you will offered a refund in the form of original purchase method, store credit, or exchange (if we have a suitable replacement item available).
  • For RMAs requested after the 30 day return policy, we reserve the right to refuse but we may offer store credit as a courtesy at our discretion.

Refunds for reasons other then defects or a misrepresentation may incur a 15% restocking fee and original shipping cost will be deducted from your refund.

For items New and/or in original sealed packaging, please contact us before opening/breaking a seal if you intend on returning the item.

Refunds for misrepresentations or defects will be refunded in full.

(Last changed: 06/20/2024)

Item was as described, and very fast delivery!

5 stars across the board for every seller rating category, and I would buy from this seller again. And per my request, the capacitors were also very well packed for safe delivery.

Bruce B.

Obtainium have been a very helpful seller to me.

In recent times I have had a few items go astray enroute to my address in Australia. This seller was most helpful & encouraging, regarding the onward tracking & eventual safe delivery of this item. This item's arrival in good condition was a joy to me as, it was a rare part that fitted my military comms. Well done seller. I would gladly recommend this seller to all potential buyers.

Jean-Pierre H.

The item was as described and in good and working condition.

Delivered as promised. I would order again if store has anything else I may need. THANK YOU!

Robert L.

Super Duper Fast Shipping.

Item As Described. Packaged Nicely, What A Seller.

Wayne L.

Product shipped quickly and arrived in good shape

J. Fong

Outstanding.

The instrument was well packed. It is in extremely good condition. It passed all preliminary tests.

Raymond W.

Item looks better than described, looks brand new and works great.

My old buffer was 50 years old and I sent it to buffer heaven, thanks.

Mike H.

Just what the doctor ordered.

Good supply and price. Thxs

Ralph M.

As advertised. Would buy from again.

S. Scafer

Perfect transaction, pleasure to deal with.

M. Dante