- Refund/Return Policy
Original sales receipt must accompany returns. We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. New items, that are returned, must be in "new, unaltered and unused condition".
Definition of new, unaltered and unused condition is: Without showing signs of wear or damage in any way.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged.
Special and custom orders are non-returnable nor refundable.
Unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description. If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. Refunds are contingent upon inspection of item(s) once we receive it.
Again you MUST contact us within 7 days of the delivery date if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded. Customer is responsible for all return shipping costs.
You are responsible for returning the item(s) pre-paid and insured to Obtainium Science & Industrial Surplus. Store Credit will be issued but will not include original shipping and insurance charges. We reserve the right to not accept a return and may require a repair fee if the item has been at all damaged or worn. While our policies are firm for obvious reasons, we will do everything we can to work with you and make sure your experience with Obtainium Science & Industrial Surplus is positive.
Obtainium Science and Industrial Surplus, 208-344-8266