Shipping on Buyer Accounts: For liability reasons, we will not ship on buyer or third party accounts. According to all carriers: until the bill is paid, the responsibility of payment falls on the shipper. Unfortunately, we have learned this policy first hand and cannot offer this option.
A pickup or “call” tag may be accommodated with prior approval. Where required, buyer must provide us with all COMPLETED documents related to the shipment. We will have the package ready for pick up. The buyer will be charged a packing/materials fee in this case.
Quoted Ship Rates: Our shipping rates include labor and materials. Keep in mind that most of our items come to us with no packaging. We have to crate that packing; safeguarding the integrity/fragility of the item so it arrives in the same condition it leaves our warehouse.
Buyer pays for shipping & insurance, and any additional packing/palleting/crating fees.
Combined Ship Rates: We will try to combine ship whenever possible, however, we will ship items separately when appropriate.
Damaged Shipments (non-freight): Contact us immediately. Save everything. The box, packing materials and item must be saved in the condition it was delivered. Email photos of the damage(s) and the shipping carton. We will contact you with further instructions.
Notifications: Our database is great for notifying our buyers every step of the way. We send notification to our buyers via email for payment acknowledgment and shipping notification, including tracking numbers (where applicable). Buyers should check their spam blockers if notifications do not come through.
FREIGHT: Freight arrangements and payment (to the shipper) are the responsibility of the buyer. Generally, an item that is too large and/or heavy for ground shipping must be shipped by a freight carrier. This includes, but is not limited to, items that weigh 150 pounds or more (135 pounds outside the U.S.), are of a length or dimension beyond ground services, or are of a delicate and/or complex design.
Why We Do Not Arrange Freight Shipping: Freight costs vary considerably depending on where the buyer and seller are located. In addition, charges may be assessed to a shipment that are not known at the time of a price quote due to location of the delivery, the ability to unload the shipment, etc. Another consideration is that we do not accept responsibility for damages after the shipment has left our warehouse. When the buyer makes the arrangements, they can negotiate damage coverage at a rate of insurance that is comfortable for them.
Buyers can get a better price on their own with carriers they have accounts through or by using an on-line service, such as, www.freightquote.com.
Palletizing and Rigging Fees: We take extra care to secure/pack your freight item. As in our regular shipping fees, these are costs related to prepping, padding, protecting and strapping these large, heavy items to pallets so the item arrives securely to its destination. This fee varies based on size and complexity of the item. For buyers of freight items, the palletizing/crating fee will be included at check out. An email will be sent with all the information you will need to make your freight shipping arrangements.
Shipping Methods for Countries Outside the U.S.: Generally,the least expensive shipping is through the U.S. Postal Service (USPS) as long as the shipment is within size and weight guidelines for the buyer's country. Shipments that exceed the size weight limits and/or are $500.00 USD or more in value must be shipped through Federal Express.
Tracking for Foreign Shipments via USPS: There are 3 methods of shipping (USPS) which may be offered to buyers outside the U.S.:
First Class Mail: Only quoted for parcels under 4 pounds and a value of under $50.00 USD. This method of shipping cannot be traced or insured. There is no delivery time table for this method of shipping. Obtainiuim will not be responsible for non-delivery or damage if this method of shipping is requested.
Priority Mail International: This method of shipping is used for most parcels shipped outside the U.S.. Priority shipments can be insured (maximum amounts vary by country) and has basic, periodic tracking, using the customs number of the accompanying documents. Information on shipments can be obtained on the USPS web site at www.usps.com. Go into “Track & Confirm” and enter the customs number in the appropriate box. Some countries may not have the scanning equipment to fully account for your parcel so check with your local postal service for more information.
Shipments via Priority Mail International are usually delivered within 10 business days, if not held in customs for an extended period.
Express Mail International: Recommended for faster shipping and higher value/sized shipments. Express shipments have automatic insurance coverage of $100.00 USD and additional insurance may be purchased for a low rate. This method of shipping does have a tracking number which allows for detailed accounting of the shipment. Information on shipments can be obtained on the USPS web site at www.usps.com. Go into “Track & Confirm” and enter the tracking number in the appropriate box. Some countries may not have the scanning equipment to fully account for your parcel so check with your local postal service for more information.
We are not responsible for shipments which are held in Customs in buyer's country and/or any import duties or taxes incurred.