Your Satisfaction Matters
We value your trust and are here to make things right if there’s an issue. Life is short—we get it, and we’ll work diligently to make things right. We’ll also keep you in the loop so you know exactly what’s going on.
How to Contact Us:
Contact us via our contact form or call us at 208-344-8266 (9 am—4 pm US Mountain Time, Monday through Friday). We’re here to help.
Before Opening New Items:
If your item is new and sealed, please contact us before opening it if you plan to return it.
Refunds:
We offer full refunds for items with defects or misrepresentations.
Within 30 Days:
If you request an RMA within 30 days of receiving your order, you can choose a refund to your original payment method, store credit, or an exchange if a replacement is available.
Return Process:
Before returning any item, get a Return Authorization Number (RMA) from us. This ensures a smooth and quick process.
Packaging Returns:
Return items in their original condition with all packaging. Pack them securely. We’ll confirm receipt, inspect the item, and keep you informed every step of the way.
We’re committed to ensuring your experience with us is excellent. If you have any questions or concerns, please reach out. Your satisfaction is our priority, and we appreciate your trust. Thank you for choosing us—we look forward to the opportunity to serve you again.
(08/13/2024)